F.A.Q

 HOW DO I CONTACT koumeifarm?
For website and order inquiries, please send an email to: [email protected]
or [email protected]
For all other inquiries, please Contact Us and complete the form.

HOW DO I JOIN THE KSTAR A-LIST?
We currently offer international shipping (Worldwide). By placing your order, you agree to the Terms & Conditions and Privacy Policy.

UH OH, I FORGOT MY PASSWORD!
No worries, click forgot my password and we'll send your password back.

HOW DO I OPT OUT OF EMAILS?
Why would you want to?! Our customers receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders typically process within 5~10 business days (Monday-Friday) and transit time is typically to:
North America: 10~25 business days
UK, Europe, Australia: 15~35 business days
Asia: 7~20 business days
Mexico: 18~25 business days
Other Countries: +40 business days

*During Winter time (November-January), delivery time may take a bit longer than normal - but be patient, the reward is worth the wait!

HOW DO I TRACK MY ORDER?
You can track your order here: https://koumeifarm.com/

HOW DO I RETURN SOMETHING?
We only replace items if they arrive defective or damaged. Request for exchange must be requested within 7 days of receipt of your order. You may only exchange for the same item and same size. Request may be sent to [email protected]

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
Depending on where you live, the time it may take to receive your exchanged product will vary.
We do not guarantee that we will receive your returned item.

HOW MUCH DOES SHIPPING COST?
For items like Cases, Jewelry, etc €3.5 EUR. For Clothes $6EUR. You just pay one shipping fee for the whole order, not for each item!

SOMETHING IS MISSING FROM MY ORDER / MY ORDER WAS INCORRECT!
Whooops! We're happy to help fix this – contact customer service: [email protected] 

IS THIS WEBSITE SECURE?
Absolutely! We take your trust seriously and understand how important it is to our customers to shop in a safe environment. When shopping on koumeifarm.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.

HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all goodies to your shopping cart and begin the check-out process. There will be a link to enter your code on the page of the check-out process. Please note that only one promotion code can be entered for a given order from koumeifarm.com.

WHICH CREDIT CARDS ARE ACCEPTED ON THIS SITE?
We accept VISA, Mastercard, Maestro, Discover and American Express credit cards.
We also accept MercadoPago to South America Buyers and Western Union. To buy through Western Union please send us an email: [email protected]

DO YOU ACCEPT ORDERS FROM CUSTOMERS OUTSIDE THE UNITED STATES?
Of Course We DO!!!!

HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. Please Note: If you are paying with PayPal, it will be sent to the email address associated with your PayPal account, which may be different. You may also review your order by clicking Track Order under the My Account tab at the top of the page.

HOW DO I CHANGE OR CANCEL MY ORDER?
Once your order has been placed, we will be unable to modify the contents or cancel your order. We apologize for any inconvenience and will do our best to assist you.